SMS Policy

Last Updated: August 2025

Concierge Marketing, LLC dba Your Mortgage Process ("Company," "we," "us," or "our") is committed to protecting your privacy and providing transparency about how we use SMS/MMS communications. This page outlines how we collect, use, and safeguard your information when you opt in to receive SMS messages from us.

Information We Collect

When you opt in to SMS, we may collect:

• Personal Information: Your name, phone number, and any details you provide when signing up.

• Usage Data: Information about how you interact with our SMS/MMS messages.

How We Use Your Information

Your information is used for:

• Sending account notifications, scheduling updates, and onboarding reminders.

• Delivering internal staff alerts (for employees and authorized team members).

• Responding to customer inquiries and providing support.

• Improving our communications and services.

We do not send consumer loan marketing, promotional loan offers, or lead generation messages via SMS.

SMS Messaging Policy

By opting in to receive SMS messages from us, you agree to the following:

• Message Types: Account notifications, onboarding reminders, scheduling updates, and internal staff alerts.

• Frequency: Message frequency may vary.

• Opt-Out: Reply STOP to unsubscribe at any time.

• Support: Reply HELP or contact us at info@yourmortgageprocess.com or (385) 519-4663.

• Message & Data Rates: May apply depending on your carrier.

Mobile Data Privacy

• Mobile information will not be shared or sold to third parties/affiliates for marketing or promotional purposes.

• Mobile opt-in data and consent will only be used to provide the SMS services you have requested.

Your Rights

You may request access to, update, or deletion of your personal information at any time by contacting us.

Contact Information

Concierge Marketing, LLC dba Your Mortgage Process

Location: 101 Crawfords Corner Road

Holmdel NJ 07733

Email: info@yourmortgageprocess.com

Phone: (385) 519-4663